Fleece Snoods with slight discolouration

Fleece Snoods with slight discolouration

Slightly Flawed items

On sale ~~$44.00~~ $25.00

Slightly flawed items

Questions about this item? Ask here.

Part Number: Damaged

Availability: In Stock

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Description
Questions and Answers
Size Chart
Returns

This section is for items that have discolouration or has been returned in less than perfect condition. They usually just need a wash or the damage is minor and has no effect on the use of the product. Please see drop down list for items available at the moment. Snatch a great item at a fraction of the price.

Black Snoods and Black Wisconsin Fleece Warmer has a flaw in the colouring of the fabric. The fabric is lush and velvety and the minor discolourations have no consequence to the use of the product.

Q: Which button is faulty on the ultimate warmer? Is it the one by the butt? And does that mean it wont close at all? Thanks!!!

Asked by: Angelica Ho - 10/25/2016

A: Thank you for your interest in the Slightly Flawed 12" Birch Ultimate Warmer. The button that will not snap together is the the one at the tail area. It will not close at all.

Possibly the snap can be replaced if you wanted to have it repaired by a tailor.

I hope this information helps, please let me know if you have any questions.

Was this answer helpful? 3 of 4 Customer(s) found this Answer helpful.

Answer provided by: Diana Wenzel (10/25/2016)

Q: Good morning. I have a question about slightly flawed items. (option : dakota snow suit 14L hairy and dirty). 1. What color is this product? I don't know because it's not written. 2. How many products are there in that option( dakota snow suit 14L hairy and dirty) ? Is there only one? Please reply to this email. Thanx.

Asked by: JIYOUNG LEE - 12/31/2019

A: Hi Jiyoung Lee.
The Suit is orange and it is 1 suit.
Thank you, Katja

Was this answer helpful? 1 of 1 Customer(s) found this Answer helpful.

Answer provided by: Administrator (12/31/2019)

Q: Is the mud summit parks still available? And how much for postage to New Zealand please

Asked by: Teresa - 7/11/2018

A: Hello Teresa,

Yes, the 20" Mud Brown Summit Parka is still available. Please email me your current address and I can get you a shipping quote this morning.
[email protected]

Thank you,
Anna

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Answer provided by: Anna Barlage (7/12/2018)

Q: Hi, I was interested in the 22M Dakota snowsuit. There are two listed one dirty/scratches and one discoloured/stitching; do you only have one of each? The other thing I was wondering is if they would fit a bit big on my dogs or if they would be swimming and not a good idea to purchase. My dogs are American Hairless Terrier. They are 9 months so may get bigger but are likely close to full size. I do layers so they would have something on underneath and I would want them slightly bigger. I have had some clothes too tight and they rub and irritate their skin. They measure 18” long, 23”chest, 15” neck, and 7-8”leg. I don’t care if outfits are scuffed just as long as fabric not damaged or frayed that will come apart quicker. I live in Canada so with exchange the suits are a bit more than I want to spend but the discounted ones Still work out to be a good price after exchange rates. I am assuming your prices are in US. Thanks, Vanessa

Asked by: Vanessa - 9/24/2019

A: Hi Vanessa.
Based on your measurements your dogs would need size 18M. If you wanted them a bit bigger then 18L or 20M would be the size to go with. 22M will be too big for them. Yes, our prices are US $.
Thank you,
Katja

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Answer provided by: Administrator (9/25/2019)

Q: Is there an opening for the penis?

Asked by: Brook - 12/6/2019

A: Hi Brook
You will need to specify which product you are looking at of the slightly flawed items as they are all different.
But, I can tell you that all the dog clothes allows the dog to use the bathroom while wearing them.
Thank you,
Katja

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Answer provided by: Administrator (12/6/2019)

Q: What is the “damage” on the Wisconsin Fleece Warmer? And how much is shipping to zip code 91302? Thank you.

Asked by: Carol - 12/21/2019

A: Hi Carol.
It has a small spot and smells of dog. Should be taken care of with a wash. Shipping is from $6 for USPS first class.
Thank you, Katja

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Answer provided by: Administrator (12/21/2019)

Q: Is the New York Hoodie 22" In black or gray on sale? I'm confused. It's says that it is in black at $15 off, but I can't find it in the drop down. What would final price be? Thank you -- Bonnie

Asked by: Bonnie - 10/31/2020

A: Hi Bonnie.
These are items that are slightly flawed, usually because they are returned to us in dirty/hairy condition, so we can't sell them as new. Therefore it varies what you will find on the list. I am not sure where you have seen a Hoodie in size 22" as we have not had that, at least in a very long time. We had a size 18" which was sold. We do of course have all the hoodies in all sizes in new condition in stock.
Thank you, Katja

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Answer provided by: Administrator (11/1/2020)

Q: Hi there - can you share a photo of the dirt marks on the Dakota suit? How damaged is it?

Asked by: Erica - 11/9/2020

A: Hi Erica.
I believe the dirt marks can be washed off, so it's not damaged, just dirty.
Thank you, Katja

Was this answer helpful? 0 of 0 Customer(s) found this Answer helpful.

Answer provided by: Administrator (11/9/2020)

Questions about this item? Ask here.

How to handle returns and exchanges

In case you order the wrong size or the product is just not what you wanted, you will need to return it.

(Please make sure you have adjusted/tightened the neckline on coats and overalls before deciding it's too big).

Here is what you need to do:

Email us at [email protected] letting us know why you want to return and what you need instead.
Make sure the item is in new and unused condition with all tags attached and ALL hair removed from coats after trying them on.
Add a note to your return package stating what you want instead, i.e. size/color or refund. Don't forget to include your name and order number.
Ship the product back to us at the below address:

Euro Dog Designs #3233

Attn: Returns

5055 Enterprise Blvd

Toledo, Ohio 43612

Orders eligible for free shipping will also receive free exchange shipping (from warehouse to customer). All other orders will be charged for exchange shipping. Return shipping (from customer to warehouse) is the responsibility of the customer. We recommend having tracking and insurance on return packages in case it gets lost. Please DO NOT return packages by 'refusing it' as it will take a very long time to arrive, plus it won't be trackable. If you choose to do this anyway and the package is lost, we are without responsibility.

We ask you to return the item as quickly as possible, no later than 60 days after purchase. Refunds will NOT be given after 60 days.

Returns can take approx 2 working days to process from we receive them.

You are also more than welcome to place a new order for the item you want, and we will issue a refund for the return when we receive it.

Please ensure that the product you are returning is in NEW and UNUSED condition, including tags and packaging. All items MUST be clean and unused. Please do not return coats full of dog hair after trying them on, or reeking of doggy odor or cigarette smoke. You would not want to receive a coat looking or smelling like that, so please don't expect anyone else to. We will not accept any returns in less than re-sellable condition. Remove all the dog hair with a lint brush/roller or tape (Tape is the best to remove hair from fleece as the lint roller pulls on the fabric and doesn't pick up the hair). So basically, return the item as you received it. If we receive an item that is not hair free, we will charge a $15 fee per item for cleaning it. If we are not able to get all the hairs out, we will refund only half of the purchase price. The same goes for dirty items, only half of the purchase price will be refunded.

We recommend that the dog wears a t-shirt when trying on coats etc to avoid hair sticking to the item.

If you need help with the process, please don't hesitate to contact us either via email, [email protected] or by phone, 888-632-5947. We are more than happy to help.

Thank you very much for your business and please let us know if there is anything we can help you with.

Katja & Mia

Euro Dog Designs

[email protected]

888-632-5947

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